Ans: Once you place your order, you will get your “Order Number” on your screen, please note with you to track your Order. Further, our sales representative will call you to confirm the order and delivery details.
Ans: Once your order confirmed (Via call by our sales representative). Your parcel will be dispatched next day. Further, Courier Company will take 2 to 3 days depending on your location.
Ans: Taking in mind the best interest of our valued customers, we are offering COD (Cash on Delivery Service).
Ans: If you confirmed your order to our Sales Representative and due to any reason you want to cancel your order. You may inform us on your Customer Services Number 0317-4123315 via Whatsapp or inform us via “Contact Us”. Please mention your Order Number clearly and accurately.
Ans: Our dispatching team double check the items and delivery details but if Courier Company mishandle the parcel and you receive your item broken. Please make some pictures and video to show the damage and send the same to our Customer Services Number 0317-4123315 or inform us via “Contact Us” within the same Date/Day when you received your parcel. Otherwise our company will not be responsible for any of your loss.
Ans: Kidciti.store is striving for the best services for our valued client. If you still want to return the delivered item. Please inform on our Customer Services Number 0317-4123315 or “Contact Us” within the same date /day when your parcel received. And send it back on the mentioned address. Our team will examine the product and packaging. If all things find satisfactory, your payment will be returned via JazzCash or bank Transfer will shared with us. We will try to pay you as soon as possible but this process will take upto 6 working days from the day we receive back the parcel.
Ans: As you Know we are offering free shipping already and do not charging our clients, on returns we will deduct Only Rs/-300 from your payment to meet our delivery and packaging cost. Rest of the amount will be transferred to you.